Introducing Refine Returns 

Refine Returns 

FAQ

Q: How long does my membership last?

A: For the calendar year in which you join. You must enroll every year to take advantage of the special savings for that year. Future plans include monthly deposits into your account.

Q: For what may I use the funds in my account?

A: For any products or services that Refine MD offers.

Q: Is there a membership fee to join Refine Returns?

A: No!

Q: Is my membership transferable to another client?

A: No.

Q: Are refunds available?

A: In general, no cash refunds. Any extenuating circumstances will be reviewed by our manager.

Q: Will I receive “returns” bonus every time I deposit funds into my account?

A: You will receive “returns” bonus service when you establish your account and deposit the amount required for that level for the year – therefore, choose your level carefully! It may not be changed once established for that year.

Q: May I use previously purchased gift cards and services already on account to meet the requirements for the membership?

A: NO. Anything purchased previously and already on account may not be used to establish your membership account. The membership account must be started with new funds.

Q: May I apply my Refine Returns initial investment to services on the day I join?

A: YES! Join that day by depositing your initial investment by cash, check, or credit card. You can then use that to pay for any service you have that day – the cost of the product or service will be deducted from your account.

Q: May I use Care Credit to establish my membership account in Refine Returns?

A:  NO - based on Care Credit rules. The account must be established via cash, check, or credit card (other than Care Credit card). Once a member, services may be paid for by using Care Credit as per your Care Credit Agreement.

Q: Will the “returns” bonus in my account expire?

A: No. The funds are in your account and remain there until used for products or services.

Q: Can I change my membership level once I have joined for the year?

A: No. Your membership level will remain for the entire year of joining. Therefore, think carefully about which level to choose.

Q: Will there still be injectable days?

A: No. there will be special member pricing on injectables every day – so you can get what you need WHEN you want it.

Q: Will there still be monthly specials?

A: Yes. There will be special discounts for club members – another reason to join!

Q: Will there be special discounts, rebates, and events for members?

A: Yes. Watch for announcements through email, website and Facebook.

Q: May family members share a Refine Returns Membership?

A: Yes. Household members may share benefits of one household Refine Returns membership under one name.